Boost customer retention and reduce support tickets with the leading customer engagement platform for B2B software
Decrease support requests by 50% with customer self-service right inside your product
Increase engagement and product adoption with the help of your customer community
Use insights from your customer community to improve your product
Activate your users with gamification, gain valuable customer insights and allow them to share best practices.
Deflect up to 50% of support questions and improve customer success with a central knowledge base that stores your own help content as well as the best answers from your customer community.
Give customers easy access to the best answers by offering highly relevant support content right inside your product.
We want to empower all developers on the Thinkwise Platform to become experts. The Thinkwise community creates a central place to share knowledge, experience, and best practices from which all Thinkwise Platform developers can benefit.
Soundcloud leverages their community to provide relevant answers in a highly scalable way and provide great support without increasing their head count.
48% peer-to-peer support
2M yearly visits
82% more questions answered
Read Case Study
Software solutions vendor Infoland implemented inSided to increase engagement and provide better support to their customers.
50% of users are community members
User community answers 40% of new questions
31% of users now prefer online self-service over contacting agents
Sonos uses inSided to adopt a peer-to-peer support strategy. Today, their community is the starting point for customer care on multiple digital channels.
40% of customers served yearly
6.5M yearly visits
85% more questions answered
Our product experts are happy to answer any questions, or set you up with a personalized demo of our platform.