Provide your customers and prospects with advice from real experts
Your customers look for relevant and trusted advice when they buy or use your products. Provide them with advice from the best possible experts: your own community of experienced customers.
Increase online sales and improve customer support
Customers have questions, when they buy or use your products. With inSided, customers get advice right where and when they need it: on your site, in your mobile apps and when searching the web. And get quality answers from the best possible experts, your own community of loyal and experienced customers.
5-8%
Increase in conversion and order value
Customers who get advice from other users are more likely to buy and will spend more.
5-10%
Increase in organic traffic
User-generated content from customers ranks high in Google and drives extra traffic.
20-25%
Reduction in customer service costs
Customers get quality answers from customer experts, so they don’t contact your service center.
NPS +18
Improve customer experience
Quality advice and service from other customers improves the overall experience.
Conversational commerce
Increase online conversion and drive traffic
Connect online shoppers to your customer experts and give them relevant and trusted advice. Show relevant content and generate customer to customer engagement on your product pages, inspiration pages and in your app. Drive 5%-10% more traffic with user generated content. Increase sales by 5-8%. Read more
Conversational service
Improve customer service and reduce costs
Provide your customers with advice whenever they need it, when they search in Google, when they are using your app, or when they browse your website. Give them the best possible advice from the best experts around, your own customer community. And reduce the cost of your service center by 20%-25%. Read more
Customer community
Get answers from your best customers, experts and partners
Enable your community to engage and interact, and answer questions. Incent and reward customers through gamification and rewards. Get valuable customer and product insights through surveys and ideation. Read more
Conversational commerce
Increase online conversion and drive traffic
Connect online shoppers to your customer experts and give them relevant and trusted advice. Show relevant content and generate customer to customer engagement on your product pages, inspiration pages and in your app. Drive 5%-10% more traffic with user generated content. Increase sales by 5-8%. Read more
Conversational service
Improve customer service and reduce costs
Provide your customers with advice whenever they need it, when they search in Google, when they are using your app, or when they browse your website. Give them the best possible advice from the best experts around, your own customer community. And reduce the cost of your service center by 20%-25%. Read more
Customer community
Get answers from your best customers, experts and partners
Enable your community to engage and interact, and answer questions. Incent and reward customers through gamification and rewards. Get valuable customer and product insights through surveys and ideation. Read more
inSided platform for self-service and commerce
Provide your customers with relevant and trusted advice from other customers, agents and partners.
Advice from your own customer experts
Activate & motivate your customer experts with gamification & rewards.
Capture and reuse answers
Capture expert answers and build a knowledge base as you go. So no question will be answered twice.
Conversations everywhere
Enable customers to ask questions and get answers on all your channels.
Relevant, instantaneous answers
Serve out most relevant content using machine learning and AI. Or connect to an expert.
100+
brands
150,000+
user experts
2,000,000+
customers served every day
We turn conversations into value
inSided helps global brands build online communities for improved service, increased sales and lower costs.
40% of customers served by community, 6.5M yearly visits, 85% SEO traffic
25% call deflection, 5M yearly visitors, 30 customer experts
20% of customer contact, $4M annual call deflection, 1M questions answered yearly
48% peer to peer support, 2M yearly visitors, 82% of traffic via organic search
50% peer to peer support, $4M yearly call deflection, +10% SEO value after migration
60% peer to peer support, $1.3M yearly call deflection, 1.6M yearly visitors
25% customer-helps-customer, 0.4M yearly visitors, +18.2 pt. increase in NPS
+19 pt. increase in NPS, 15K engaged participants, 350 research projects done
Customer success is a mindset to us
We are more than just technology. We are inSided, committed to building success. Get started within a couple of weeks.
We help you to start and show success within 6 to 12 weeks
Realize immediate community growth with an active userbase within 6 to 12 weeks.
We help you to grow your platform and continue to deliver value
Continue growth and turn your community into a source of value for your customers & organization.
We help you set ambitious yet achievable goals and show ROI
Show value and ROI and secure internal support and resources.
We help you to build and train your team, and learn from peers
Build a world class community team, keep them trained, get proactive advice, support and insights.
“I am really satisfied with the cooperation with inSided. Agile processes combined with a professional attitude resulted in a smooth migration.”
“inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever.”
Blog
Discover how you can turn conversations into value.
3 Tips to Save Your Customers Time in Their Support Journey
In an environment where the consumer faces constant time pressure, companies must provide fast, high-quality service. This isn’t just a casual observation: It comes straight from the mouths of real people.
December 03, 2017
How Online Self-Service Speeds Time to Resolution
Online self-service results in faster answers. Here’s how self-service tools get customers the answers they need while reducing time-to-resolution.
November 23, 2017
Learn more
Learn more about the power of conversations via our webinars, case studies and other resources.