Hosted by Marcel Holsheimer, CMO at inSided. Featuring Kate Leggett, VP and Principal Analyst at Forrester
What did we cover:
Drive sales by 8%, reduce support costs by 25% and improve the ever valuable customer experience by listening to the real experts: your customers.
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Join our guest Kate Leggett, VP, Principal Analyst at Forrester and Marcel Holsheimer, CMO of inSided, as they discuss the importance of quality self-service, and review a highly scalable peer-to-peer service approach, where customers and prospects get help from other customers.
Key takeaways include:
MEET THE HOST
CMO at inSided
Marcel has been leading Marketing teams for years now, with recent experience including Mcafee, SPSS and building his own.
Improve customer service, reduce cost and increase sales by getting your customers relevant and trusted advice from the best experts around: your own customers.
End users served every day
KPN is one of the leading Telco brands in the Netherlands and a real spearhead company when it comes to online customer self service. The company uses the inSided platform to further their online self service presence.