Webinar: How Customer Powered Advice Will Transform Online Commerce & Service
Hosted by Marcel Holsheimer, CMO at inSided. Featuring Kate Leggett, VP and Principal Analyst at Forrester
Something Powerful
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What did we cover:
Drive sales by 8%, reduce support costs by 25% and improve the ever valuable customer experience by listening to the real experts: your customers.
- Top trends in customer service and the rise of online self service
- The huge impact that customer service has on sales, retention and customer advocacy
- A unique approach to customer self service, leveraging a community by community experts
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How Customer Powered Advice Will Transform Online Commerce & Service
Today's consumers demand high-quality service, at every stage of their journey – when they are looking for products to purchase, to learn how to get value out of a new purchase or to solve issues after purchase. However, organizations often struggle to provide consumers with the answers they need, where and when they need them.
Join our guest Kate Leggett, VP, Principal Analyst at Forrester and Marcel Holsheimer, CMO of inSided, as they discuss the importance of quality self-service, and review a highly scalable peer-to-peer service approach, where customers and prospects get help from other customers.
Key takeaways include:
MEET THE HOST
Marcel Holsheimer
CMO at inSided
Marcel has been leading Marketing teams for years now, with recent experience including Mcafee, SPSS and building his own.
About inSided
Improve customer service, reduce cost and increase sales by getting your customers relevant and trusted advice from the best experts around: your own customers.
100+
Customers
150,000+
User experts
2,000,000+
End users served every day
FEATURED COMMUNITY
KPN
KPN is one of the leading Telco brands in the Netherlands and a real spearhead company when it comes to online customer self service. The company uses the inSided platform to further their online self service presence.