Communities enhance both marketing and support - driving engagement, increasing loyalty, and giving customers faster time to case resolution. The results speak for themselves. One brand boosted its NPS scores by 18 points after implementing a customer community. Another saves $4 million annually by making a community its No. 1 support channel.
Download this ebook to learn:
- Why communities add value across the customer lifecycle.
- How the per-user value of a community increases with time.
- What it takes to activate a new community and make it successful.