Hosted by Rogier van der Werf, (former) Head of Customer Success & Consultancy at inSided
What did we cover:
Key stats and best practices from the 2017 inSided benchmark of 17 leading telcos
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Business value assessment
Discover how communities create value in sales conversion as well as customer service.
Assess the potential value of your community using benchmark data.
Learn best practices to start and grow your community and avoid mistakes.
KPN is one of the leading Telco brands in the Netherlands and a real spearhead company when it comes to online customer self service. The company uses the inSided platform to further their online self service presence.