Hosted by Thomas Pel, Social Innovation Manager at KPN
What did we cover:
How to improve digital service, co-create and validate new products & services together with customers, and save $4M annually.
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Find out how a customer community helps KPN realize call deflection and save costs
Learn how to activate super fans to increase engagement and peer to peer support
Grow your community
Get practical guidance and lessons on how KPN got its community running
KPN is one of the leading Telco brands in the Netherlands and a real spearhead company when it comes to online customer self service. The company uses the inSided platform to further their online self service presence.