eBook: 10 Steps Towards your own Successful Customer Community

Download our free ebook to learn about the 10 steps needed for a successful customer community

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By allowing customers to interact with each other and brand representatives, online communities can accelerate sales, enable product ideation, and improve support. Telecom operator KPN uses its community to save $4 million annually on customer care, while also leveraging real customers’ feedback to improve its services.

Thinking about launching a community of your own? Read our ebook for 10 recommendations on the best way to get started, including internal alignment, community objectives & roles, moderator training, reporting, and more.

The 10 steps include:
  • Internal alignment

  • Plan goals & strategy

  • Moderator training

  • Enforce activity through gamification

  • Super user identification

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