eBook: 10 Steps Towards your own Successful Customer Community

Download our free ebook to learn about the 10 steps needed for a successful customer community

ebook-10 Steps Towards your own Successful Customer Community-cover
By allowing customers to interact with each other and brand representatives, online communities can accelerate sales, enable product ideation, and improve support. Telecom operator KPN uses its community to save $4 million annually on customer care, while also leveraging real customers’ feedback to improve its services.

Thinking about launching a community of your own? Read our ebook for 10 recommendations on the best way to get started, including internal alignment, community objectives & roles, moderator training, reporting, and more.

The 10 steps include:
  • Internal alignment

  • Plan goals & strategy

  • Moderator training

  • Enforce activity through gamification

  • Super user identification

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