Customer success services

Customer success is a mindset to us. We are more than just a community platform and committed to building community success.

Download success approach booklet

The right technology is just one click away. Success is not.

Success is much more than just the right technology. It is a mindset for us and we are your dedicated partner. We know success is about a great kick off, continuous growth, focus on ROI and creating a world class team with thorough experience. Use our proven approach to ensure you get all essential knowledge and support in every step towards success.

We help you to start and show success within 6 to 12 weeks
We help you to grow your platform and continue to deliver value
We help you set ambitious yet achievable goals and show ROI
We help you to build and train your team, and learn from peers

Start and show success within 6 to 12 weeks

Proven processes ensure community growth with an active userbase in a short time.

First content

Create traffic with relevant content


Insight in most relevant content areas based on goals and customer interests by analysis of current interactions.

Content calendar with priorities, planning, owners and first pieces of content to get the community started.

Starting traffic

Boost traffic with channel integration


Integration with potential traffic drivers, including search, web, contact center, app, shop, existing social media.

Search engine optimization to increase organic traffic.

Develop users & advocates

Engage with early users


Practical advice on engaging activities with potential (super) users, moderation tactics and user activation in order to increase members, engagement and activity levels.

“I’m really satisfied with the inSided cooperation. Their excellent development team delivered before our deadline.”

Clive Millington, TomTom

“inSided is very committed during onboarding.”

Liesbeth Brouwer, KPN

Grow your platform and deliver value

Grow your community and turn it into a source of value for your customers and your organization.

Health checks

Measure key community health indicators


Insight in community health on indicators like activity, users, sentiment and benchmark comparison.

Actions to stay on track

Practical advice and insight on impact


Practical advice on the right actions and insight on impact based on inSided best practices.

Extended impact

Clear areas for growth and next steps


Clear areas for growth and continuous growth initiatives to drive ROI, like integration on product pages, co-creation and marketing communities.

“I’m 100% satisfied about working together with inSided. They are a strong partner on both strategical and tactical levels. I’m also happy with their always critical eye.”

Marc van den Boom, SNS Bank

“I would like to thank the inSided team for their commitment. We appreciate the hard work to make it happen. They have gold in their hands ... and brains”

Nicolas Vanmechelen, VOO

Set ambitious yet achievable goals and show ROI

Show value and ROI and secure internal support and resources.

Clear strategies and goals

Strategy sessions


Ambitious yet realistic goals, guided by our community performance benchmarks.

Regular strategy sessions for management to determine next level.

Close tracking of ROI

Proactive monitoring & business reviews


Proactive monitoring of community performance, including deep analytics and business impact.

Regular executive business reviews to discuss progress and define next steps.

Benchmark against peers

Analysis and corrective actions


Detailed insight in community performance and comparison to other brands on eg visitors, peer to peer support, sense of community.

Root cause analysis and advice on corrective actions.

“Best vendor partnership ever.”

Kenneth Refsgaard, Sonos

“We are proud of our community and the results achieved.”

Paul Mutsaers, Rabobank

Build a world class community team and learn from peers

Build a world class community team, keep them trained, get proactive advice, support and insights.

Knowledge & skills

Sessions, trainings & knowledge transfer


Sessions and trainings to share deep knowledge to build community success, and access to the inSided knowledge base with strategic recommendations, practical how-to articles and on-demand instructional videos.

Advice & support

Dedicated customer success manager


Analysis of community, strategies, objectives and activities to further optimize your community results, realizing ROI and bringing both your community and your team to the next level.

Insights & trends

Join inSided activities, learn from peers


Webinars, inSpired conference, customer community, pilots, evaluations, joint research, informal meetups and Innovation Lab to determine roadmap together with customers - sharing knowledge and experience with 100+ inSided customers.

“It’s very inspiring to work together and exchange thoughts.”

Youssef Sammar, T-Mobile

“We talked about how the project is going and it has been a really great day.”

Justin Haines, OVO Energy

We help you to start and show success within 6 to 12 weeks

Start and show success within 6 to 12 weeks

Proven processes ensure community growth with an active userbase in a short time.

First content

Create traffic with relevant content


Insight in most relevant content areas based on goals and customer interests by analysis of current interactions.

Content calendar with priorities, planning, owners and first pieces of content to get the community started.

“I’m really satisfied with the inSided cooperation. Their excellent development team and project manager delivered before our deadline.”

Clive Millington

Clive Millington, TomTom

Starting traffic

Boost traffic with channel integration


Integration with potential traffic drivers, including search, web, contact center, app, shop, existing social media.

Search engine optimization to increase organic traffic.

“inSided is very committed during onboarding.”

Liesbeth Brouwer

Liesbeth Brouwer, KPN

Develop users & advocates

Engage with early users


Practical advice on engaging activities with potential (super) users, moderation tactics and user activation in order to increase members, engagement and activity levels.

We help you to grow your platform and continue to deliver value

Grow your platform and deliver value

Grow your community and turn it into a source of value for your customers and your organization.

Health checks

Measure key community health indicators


Insight in community health on indicators like activity, users, sentiment and benchmark comparison.

“I’m 100% satisfied about working together with inSided. They are a strong partner on both strategical and tactical levels. I’m also happy with their always critical eye.”

Marc van den Boom

Marc van den Boom, SNS Bank

Actions to stay on track

Practical advice and insight on impact


Practical advice on the right actions and insight on impact based on inSided best practices.

“I would like to thank the inSided team for their commitment. We appreciate the hard work to make it happen. They have gold in their hands ... and brains”

Nicolas Vanmechelen

Nicolas Vanmechelen, VOO

Extended impact

Clear areas for growth and next steps


Clear areas for growth and continuous growth initiatives to drive ROI, like integration on product pages, co-creation and marketing communities.

We help you set ambitious yet achievable goals and show ROI

Set ambitious yet achievable goals and show ROI

Show value and ROI and secure internal support and resources.

Clear strategies and goals

Strategy sessions


Ambitious yet realistic goals, guided by our community performance benchmarks.

Regular strategy sessions for management to determine next level.

“Best vendor partnership ever.”

Kenneth Refsgaard

Kenneth Refsgaard, Sonos

Close tracking of ROI

Proactive monitoring & business reviews


Proactive monitoring of community performance, including deep analytics and business impact.

Regular executive business reviews to discuss progress and define next steps.

“We are proud of our community and the results achieved.”

Paul Mutsaers

Paul Mutsaers, Rabobank

Benchmark against peers

Analysis and corrective actions


Detailed insight in community performance and comparison to other brands on eg visitors, peer to peer support, sense of community.

Root cause analysis and advice on corrective actions.

We help you to build and train your team, and learn from peers

Build a world class community team and learn from peers

Build a world class community team, keep them trained, get proactive advice, support and insights.

Knowledge & skills

Sessions, trainings & knowledge transfer


Sessions and trainings to share deep knowledge to build community success, and access to the inSided knowledge base with strategic recommendations, practical how-to articles and on-demand instructional videos.

“It’s very inspiring to work together and exchange thoughts.”

Youssef Sammar

Youssef Sammar, T-Mobile

Advice & support

Dedicated customer success manager


Analysis of community, strategies, objectives and activities to further optimize your community results, realizing ROI and bringing both your community and your team to the next level.

“We talked about how the project is going and it has been a really great day.”

Justin Haines

Justin Haines, OVO Energy

Insights & trends

Join inSided activities, learn from peers


Webinars, inSpired conference, customer community, pilots, evaluations, joint research, informal meetups and Innovation Lab to determine roadmap together with customers - sharing knowledge and experience with 100+ inSided customers.

Results of our customer approach

sonos

40% of customers served by the community

6.5M yearly visits

85% of traffic via organic search

soundcloud

48% peer to peer support

2M yearly visitors

82% traffic via organic search

tomtom

25% annual call deflection

30 customer experts

5 million yearly visits

83% peer to peer support

t-mobile

$4M annual call deflection

20% of customer contact handled

1M answered questions per year

25 customer experts

kpn

$4M annual call deflection

50% peer to peer support

+10% SEO value after migration

rabobank

NPS +19 points

15,000 engaged participants

350 research projects performed by the community

True partnership

Community success is a joint effort. Every single day we learn from our customers. Their feedback makes us go the extra mile. We improve by learning, continuously striving for the best.

True partnership