inSided Conversational Service Cloud

Enable your customers to get relevant and trusted advice from other customers, agents and partners.

Provide relevant answers to your customers, wherever they are

We offer a product for online customer service, that you can easily put on your website and in your apps and where your customers can ask questions. We get them quality answers, quickly and in a very efficient way.

Answers are provided by your own customers. This gives us scale at low cost, and credible, quality answers. We build a knowledge base on the fly by sending customer questions to agents or to other experienced customers. Their answers are stored in a knowledge base (social FAQ). If the same question comes up again, we pull the answer from the knowledge base.

We use this for customer service, where customers get quality service at low cost. And for commerce, where user generated content drives traffic and conversion.

inSided Social Business Platform
Platform introduction

Advice from your own customer experts

Activate & motivate your customer experts with gamification & rewards.

Platform introduction

Capture and reuse answers

Capture expert answers and build a knowledge base as you go. So no question will be answered twice.

Platform introduction

Conversations everywhere

Enable customers to ask questions and get answers on all your channels.

Platform introduction

Relevant, instantaneous answers

Serve out most relevant content using machine learning and AI. Or connect to an expert.

inSided Conversational Service Cloud

Get your customers relevant and trusted advice from other customers, agents and partners.

platform-1-leverage-the-power-of-the-crowd

Leverage the power of the crowd

Scale your customer support by engaging the best experts around: your own experienced customers, product experts & partners. Help your customers with quality and independent advice. Activate and motivate your customer experts with gamification & rewards.

Build a knowledge base on the fly

Get questions from your customers and identy the best answers. Capture & organize these in a dynamic and growing knowledge base, so your customers and agents never have to answer the same question twice.

platform-2-build-a-knowledge-base-on-the-fly
platform-3-enable-conversations-across-all-your-channels

Enable conversations across all your channels

Get your customers advice, when they need it and where they need it. Help your customers find answers everywhere, when they are in Google search, on your website, in mobile apps and chat.

Increase traffic with user generated content

70% of consumers start their journey in Google. When they look for a product or try to find an answer to their service question. Content generated by your customers ranks high in Google and has 3x click through rates. Drive 5%-10% more traffic from consumers looking for products or finding answers to their service questions.

platform-4-increase-traffic-with-user-generated-content
platform-5-get-customers-the-right-answers-the-first-time-around

Get customers the right answers, the first time around

Increase your ‘relevance of response’ ratio of answers provided by customers. Use predictive service to pro-actively list potential questions for your customers. Use machine learning to continuously learn from customer engagements and improve as you go.

Low cost of ownership and fast time to market

Benefit from regular updates and improvements without needing IT efforts with a True SaaS platform. Use self-service to easily configure and integrate the platform with your channels. Customize look and feel according to your preferences and brand guidelines.

platform-6-low-cost-of-ownership-and-fast-time-to-market
platform-7-get-valuable-insights-from-your-customer-community

Get valuable insights from your customer community

Use surveys and analytics to get input from your customers. Optimize products, processes and campaigns with co-creation and ideation. Easily distribute insights within your own organization.

Rest assured with a mature community platform

Enjoy all benefits from an enterprise grade community platform: advanced moderator workflow, rich content, user management, integrations with CRM and backend systems.

platform-8-rest-assured-with-a-mature-community-platform
platform-1-leverage-the-power-of-the-crowd

Leverage the power of the crowd

Scale your customer support by engaging the best experts around: your own experienced customers, product experts & partners. Help your customers with quality and independent advice. Activate and motivate your customer experts with gamification & rewards.

platform-2-build-a-knowledge-base-on-the-fly

Build a knowledge base on the fly

Get questions from your customers and identy the best answers. Capture & organize these in a dynamic and growing knowledge base, so your customers and agents never have to answer the same question twice.

platform-3-enable-conversations-across-all-your-channels

Enable conversations across all your channels

Get your customers advice, when they need it and where they need it. Help your customers find answers everywhere, when they are in Google search, on your website, in mobile apps and chat.

platform-4-increase-traffic-with-user-generated-content

Increase traffic with user generated content

70% of consumers start their journey in Google. When they look for a product or try to find an answer to their service question. Content generated by your customers ranks high in Google and has 3x click through rates. Drive 5%-10% more traffic from consumers looking for products or finding answers to their service questions.

platform-5-get-customers-the-right-answers-the-first-time-around

Get customers the right answers, the first time around

Increase your ‘relevance of response’ ratio of answers provided by customers. Use predictive service to pro-actively list potential questions for your customers. Use machine learning to continuously learn from customer engagements and improve as you go.

platform-6-low-cost-of-ownership-and-fast-time-to-market

Low cost of ownership and fast time to market

Benefit from regular updates and improvements without needing IT efforts with a True SaaS platform. Use self-service to easily configure and integrate the platform with your channels. Customize look and feel according to your preferences and brand guidelines.

platform-7-get-valuable-insights-from-your-customer-community

Get valuable insights from your customer community

Use surveys and analytics to get input from your customers. Optimize products, processes and campaigns with co-creation and ideation. Easily distribute insights within your own organization.

platform-8-rest-assured-with-a-mature-community-platform

Rest assured with a mature community platform

Enjoy all benefits from an enterprise grade community platform: advanced moderator workflow, rich content, user management, integrations with CRM and backend systems.

Everything you need to build and engage your community

Integrate customer conversations into Google search, your website, mobile apps & chat to deliver a seamless social customer experience to your customers.

Future proof with continuous automatic updates and UX improvements against zero costs.

Manage & analyze social customer experiences from a single, user-friendly unified workspace.

Workflow suited & proven for larger teams. API, secure, ISO certified, stable and SSO.

Platform Trust Marks

Partners

We work with best-of-breed technology vendors, solution providers and agencies to broaden the capabilities of our platform and services. A selection of our partners is listed below.

Partners

You’re in good company

The inSided platform helps forward-looking companies across industries to increase revenue, improve customer satisfaction and lower service costs.

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