As one of the largest telcos, T-Mobile leverages inSided as a scalable, intelligent support platform. By offering peer-to-peer support on their website and mobile app, T-Mobile empowers customers to share knowledge with each other. Over 40% of all support requests are handled this way, resulting in improved service quality and substantially lowered support costs.
Largest telco in NL acquires customer feedback, improves products, and saves millions with its community
KPN, a European telecom operator with 3.5 million customers, uses the inSided conversational platform to realize its shift to a digital service provider. With help content integrated into the entire KPN customer journey, the company’s customers receive support where and when they need it.
European telco with 3.5M customers uses the inSided platform to digitize its services and co-create with customers
Rabobank is a multinational bank, part of the Rabobank Group, active in 42 countries. Rabobank uses the inSided conversational platform to gain customer insights through conversational research and co-creation, resulting in improved products and services and increased customer loyalty.
Multinational bank improves products, services and loyalty through conversational research and co-creation
BNP Paribas Fortis is the leader in global banking and financial services. The inSided conversational platform is used as a social knowledge base. More than half of all content is generated by customers, resulting in up-to-date, relevant and trustworthy content.
Global leader in banking and financial services uses the inSided conversational platform as a social knowledge base
Let your customers generate up-to-date, relevant & trustworthy content
traditional FAQs on SEO value and success ratio
of visits lead to reduced call volumes
Sonos, a pioneer in full-home sound systems, adopted a peer-to-peer support strategy - with an inSided community at its center - to provide a better support experience to their millions of customers and reduce support costs. Today, the community serves as Sonos’ starting point for customer care on multiple digital channels.
Pioneer in full-home sound systems adopted a social support strategy with an inSided community at its center
Telfort is a Dutch mobile carrier and subsidiary of KPN. They provide social customer service to improve service, enhance product development, lower churn, and realize call deflection.
Dutch mobile telco provides social customer service to improve service & products, lower churn, and realize call deflection
TomTom is a world leader in navigation and mapping, active in 50 countries. As the company offers a suite of products - including navigation devices, mapping solutions, action cameras, and GPS sport watches - they use the inSided platform to provide customer service at scale.
World leader in navigation uses its successful international support community to improve products and reduce costs
Dutch Railways serves over 1M customers a day. Allowing their customers to provide each other with advice and support results in a $1.5M yearly cost saving. On top of that, Dutch Railways generates +2.5% additional online sales per year by ensuring that customers get the information they need when they are buying a product.
Dutch Railways serves over 1M customers a day, and uses social support to save $1.5M each year and get +2.5% additional online sales
A1 Telekom is an Austrian telco and market leader with over 8 million customers. The company uses the inSided conversational platform to improve service and enhance customer experience. It also generates valuable sales leads, by offering current and potential customers advice from peers.
Telco with over 8 million customers uses the inSided conversational platform to improve service, enhance customer experience, and generate sales
SoundCloud, the world’s largest music and audio platform, leverages the knowledge and experience of their 175 million monthly users to help each other. The inSided conversational platform allows SoundCloud to provide relevant answers in a highly scalable way, while extending their brand reach.
The world’s largest music and audio platform uses the inSided platform to provide scalable and affordable support
Discover how leading brands use online customer communities to improve their business.
The inSided platform is part of our strategy to continuously improve A1 digital self-care. Customer generated content creates trust and provides context for additional conversions. This is how the A1 community becomes an important sales accelerator, resulting in measurable business value.
Our customers require different ways of contacting us for support and advice than a couple of years ago: They don’t just want answers to their questions, they want to look for a solution together. Customers share so much knowledge about our products and services, and we would like to leverage this to benefit our other customers. We facilitate this as much as possible and that’s why we invest in self-service channels such as the community.
We are really satisfied with the cooperation with inSided. Their excellent development team and project manager delivered on time, before our deadline. Agile processes combined with a professional attitude resulted in a smooth migration. inSided will help us to provide the highest levels of social support in 3 languages across multiple channels and ensure we hit our targets for our most important KPI - customer satisfaction.
We evolve from a supplier of commodities to an energy service provider. That is a challenge and a risk. But if we do not change we remain in commodities, which is not an option. We strongly believe that service is our future. Services and commodities are totally different things. This change requires new skills of our people and an open culture where all units are in contact with each other and the customer.
Many customers encounter identical dilemmas. Through several different channels (in particular phone and email), the same questions are answered time and again. On a forum, this information is always readily available. Customers can easily find answers, particularly through Google. There is also more room for background information. We will now be positioning the forum as a high-quality service channel. In effect, we would like to engage with our customers continually!
Merel van den Boomen
We help forward-looking companies across industries to evolve the way they connect with their customers, to increase revenue, improve customer satisfaction and lower service costs. A selection of our clients is listed below.
customers served every day